FAQ

Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Standard shipping typically takes 5-7 business days. Panda’s do have a white glove, hand delivery service.. Panda’s prefer to deliver in person. Depending upon the location of the Panda, and Client.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by location.

Orders & Returns

What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition case backs of watches unopened

This being said, please take into consideration that most items are vintage, and will have some love marks here and there.

How do I track my order?
You'll receive a tracking number via email once your order ships.

Products

Are your products authentic?
Yes, all our luxury vintage watches and handbags are either genuine, or dang close to it! It will specify in the post what is not authentic, or if there are any modifications. If you have any questions please feel free to ask.

Do you offer warranties?
No warranties until i get a watchmaker! Know one? Send them my way….

Contact

How can I contact customer service?
You can reach a Panda directly via email or through our contact form. Or HauteAndWound@gmail.com  Panda’s usually respond within 24 hours. In some cases Panda’s may be on an adventure without any service eating bamboo! Have no fear, you’ll have a response ASAP.